FAQ

Common questions & answers

Everything you need to know about the build, the guarantee, ownership, and what happens after launch. If it's not here, bring it to a strategy call.

Do I need healthcare or marketing experience?

No. The build is designed for investors and business owners. Media-buying experience or an existing audience helps you scale faster after launch, but it isn't required — your operating manual and creative package cover the fundamentals, and our managed services can run growth entirely for you.

What do I actually own at the end?

Everything: the legal entity, brand, domain, website, funnels, ad accounts, creative, patient list, and portal data. At handoff, every credential transfers to you against a signed inventory. The only recurring vendor relationship with us is the portal software.

How does the 90-day timeline work?

The build runs on active build days. When we're waiting on something from you — intake documents, a brand approval, review feedback — the clock pauses and resumes the day we receive it. You'll always be told same-day, in writing, when a pause starts.

What counts as a paying patient for the guarantee?

A consumer who has both paid for month one and has a filled month-one prescription for your chosen guarantee medication. Both conditions must be met. You receive per-patient proof at completion.

What happens if the guarantee is missed?

You receive a full refund of all fees paid — that's the contract. Alternatively, you may elect in writing to waive the refund and have us continue working at our own cost until the 25th patient is delivered. The choice is entirely yours.

What are my ongoing costs after launch?

Portal software starting at $200/month for your first 100 paying patients, scaling with patient volume to a hard monthly cap. Plus medication and provider consult costs, and your ad spend after the guarantee window (or from launch on the Launch tier).

Which medications can my clinic offer?

You choose three medication categories, with our advisory input if you want it. On the Launch + Growth tier, one of the three is designated as your guarantee medication at kickoff. Bring your ideas to the strategy call and we'll pressure-test the market fit.

How is this compliant?

Your clinic is built LegitScript-certified with all required policy documents, and all patient–provider–pharmacy communication runs inside a HIPAA-compliant portal. Licensed providers in the patient's state review every intake before anything is prescribed, and medication ships from licensed pharmacies.

Can you keep running the clinic after launch?

Yes. Managed acquisition, lead remarketing, email/SMS campaigns, and a customer service desk are available as fixed-monthly services that scale with your volume. Many owners run lean themselves for the first months, then hand off the operational load.

Is this really sellable?

That's the design goal. You own a certified, revenue-generating healthcare asset with clean books, documented systems, transferable accounts, and a patient list — the components acquirers look for. We build every clinic to be exit-ready from day one.

What support comes with each tier?

Launch includes a standard Slack channel. Launch + Growth includes three months of support from signing: six one-on-one calls, a priority Slack channel with faster response times, and a dedicated customer service representative. Bugs in anything we built are fixed free during the warranty window on both tiers.

How do payments work?

Launch: $25,000 due at signing. Launch + Growth: $45,000 (75%) at signing, and the remaining $15,000 at your signed launch checklist, before the guarantee campaign goes live.

Still have questions?

Book a call — we'll cover your medication categories, the guarantee, and whether the model fits your goals.

Book a strategy call